Liv-ex offers international collections and deliveries to facilitate your trade on the market. We are based at the heart of the global fine wine trade in London and operate via hubs in Bordeaux and Hong Kong.
Liv-ex collects from the following countries:
In order to use the European collections services, please speak to your Account Manager, complete a booking form and follow the packing instructions. Details of which can be found here:
Liv-ex delivers to the following locations:
- Hong Kong
All deliveries must be pre-arranged and booked in. To do this, you or your transporter must email firstname.lastname@example.org at least 48 hours in advance to organise an appointment. Without an appointment, we reserve the right to refuse a delivery and a charge may be incurred.
For booking in, the following minimum information is required:
- Your desired delivery warehouse and the date and time of delivery
- A detailed packing list that clearly states the wine names, the total amount of pallets and the total amount of cases to be delivered.
- All associated transaction numbers (Vtrans)
- All required paperwork.
Standard UK deliveries
Any deliveries to other bonded warehouses take approximately five days and are subject to booking.
Standard UK deliveries and collections occur during working hours. Please download the tariff below for further details:
Please note: If a delivery cannot be made due to customer absence or similar, the same amount will be charged for a second delivery.
Same day delivery
If requested by 10:00am, we can offer same day delivery to the majority of postcodes in rate bands one and two for London, as specified in the distribution tariff. This service is priced at £35 in addition to the standard delivery charge.
To request this, please add the words ‘same day delivery’, plus the desired date in the instruction box when preparing your release order on the Vine system
Please note: this is offered subject to capacity constraints and will be delivered later in the day, usually between 2-7pm.
Prices may vary for urgent orders or for special requirements. Please contact us should you require express delivery.
We offer weekly temperature-controlled air freight to your desired address in Hong Kong, including insurance:
- £30 (€42) per 12×75
- £15 (€21) per 6×75
These are fulfilled with a direct flight using British Airways, Cathay Pacific or Virgin Atlantic.
Wines arriving without the correct customs paperwork are liable to be seized and destroyed by customs. If you are unsure about what is required, please contact one of our Settlement and Logistics Specialists who will be able to advise you.
All vehicles must arrive within 15 minutes of the agreed delivery time. Deliveries arriving outside of the allocated slot will only be accepted and offloaded if and when there are available resources to do so. While every effort will be made to accommodate late arrivals, on exceptionally busy days it is possible that vehicles arriving outside the allocated slot may be refused. This includes instances in which prior notice of a delay has been given.
Prior to making an appointment for delivery, we ask that you complete a pre-advice form so that we can make the correct information available to customers on arrival. The pre-advice form can either be emailed manually or automatically submitted using our API services. If you prefer to email your pre-advice, the document below must be submitted. The areas highlighted in green are mandatory, while those in amber are optional. Should you have any queries regarding this please contact one of our Settlement and Logistics Specialists, or email email@example.com.
Deliveries from outside the EU
Please ensure that you speak to a member of our settlement team prior to arranging any deliveries from outside the EU to Liv-ex. There are strict procedures which need to be followed. If they are not adhered to, long delays or potential seizure of the wines may be incurred.
If you are exporting goods outside of the EU, you will usually need export documents. We can generate standardised versions of these for you or you can create your own. Some destinations have special requirements and we would recommend that you check these prior to sending your wines
Courier collection admin fees
Although using the couriers DHL, FedEx and UPS can be a cost-effective route for delivery to international destinations, they are not specialists in the transportation of fine wine. When these couriers are used, there are additional complications with collection. A fee is applied to cover the administrative costs placed onto Liv-ex upon collection. Should you wish to arrange collection via these couriers, please contact your dedicated logistics contact. You will also have to:
- Release stock Duty Paid and pay UK Excise Duty
- Request repacking of stock into Styrofoam cases at £24 (€30) per case
- Request case labels to be sent to Liv-ex via your chosen courier
Proof of delivery (POD)
While we will use best endeavours to provide POD’s for your deliveries, any claims for missing and/or damaged stock must be raised within 48 hours of the delivery date.